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Learning to Translate Problems, Not Just Solve Them

My background in Informatics taught me how to solve technical problems. When something did not work, my instinct was to explore it directly, try different approaches, and ask questions when I reached a point I could not solve by myself. But my first role at Solve...

On Quality Assurance: Quality Starts Before Testing

I’ve written hundreds of test cases. But one of the most useful things I’ve done as a QA engineer this year started before testing. There’s a question at the core of QA work: Does this match the requirement? It’s a good question. It’s the...
Are We Really Listening Before We Tell the Story?

Are We Really Listening Before We Tell the Story?

Whenever people hear that I work in marketing and communications, they usually assume my job revolves around writing. Writing articles. Writing social media captions. Writing newsletters. Writing reports and writing blogs, like this. And to be fair, a large part of my...